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| FREQUENTLY ASKED QUESTIONS |
| Q: About Us & How To Buy? |
Since 2003, Condom69.net has become one of the largest adult toys store in Malaysia. We have more than 2000 products; sourced from UK, USA, Korea, Japan, Europe, Germany, China & etc.
You can find a wide selection of toys here; from affordable to luxury toys.
It is easy to buy at Condom69.net. Come, play this video and let us show you how.
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All purchases are quoted in Ringgit Malaysia (RM). |
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Customer with minimum order of RM50 is entitled to 1 free gift (on per order basis and subject to availability). More choices of free gift will be opened up when you increase your order. The more you buy, the more choices you have. Choose the gift you like most. |
| Q: |
What's the Shipping Rate for Shipping to Malaysia? |
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Free, subject to a minimum purchase of RM100.00. A delivery fee of RM10 will be charged for purchases below RM100.00 |
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You can make payment by Credit Card(Visa / Master), Online Banking, cheque (subject to clearance) or cash into any of our accounts at any Maybank, Public Bank or CIMB Bank nearest to you.
For verification purpose,you will need to sms (+6017-388 7826) or e-mail.
Do include your name, order id and bank-in slip transaction number when you e-mail or sms to us.
Email eg:
| Order ID |
Bank |
Amount |
| a31fc585200710 |
Maybank |
RM500 |
SMS eg:
type: a31fc585200710<space>Maybank<space>RM500 |
| Q: |
How To Pay By Credit Card? |
| A: |
Once you checkout, you will need to key in your shipping information. At the Payment Option, select "Credit Card" and click "Continue" once you entered your email address.
Review your order and click "Confirm Order".
You will be routed to our Secured Payment screen where you need to perform the following:
1) Credit Card No.
2) CVV number
3) Expiry Date
4) Check/tick the box to authorize to debit your credit card
5) Lastly, click "Pay by Credit Card" to proceed with the payment
6) Please allow approximately 20 seconds for the payment to take effect.
7) You will be prompted with a confirmation once the payment is successful.
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| Q: |
What description will be shown in my Credit Card Statement? |
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Maintaining your privacy and providing a hassle-free, enjoyable, and discreet shopping experience is of utmost importance to us.
Purchases made by credit card will read on your statement as "iPay88" or "mobile88.com". |
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| Q: |
Is It Safe To Pay Using My Credit Card? |
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Condom69.net adopts to the latest security features implemented by Visa & MasterCard to protect you from Internet Fraud and Identity Theft. We understand your need for a safe and secure online shopping and hence, our system has been configured with the latest One-Time Pin (OTP) as recommended by Visa & MasterCard.
One-Time Pin (OTP) is a NUMERIC CODE that is only valid for one time when you purchase online. The OTP will be sent via sms to your mobile phone registered with your bank. With this added online authentication feature, you can be assured that your payment transaction with Condom69.net is 100% safe and secure.
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| Q: |
Cash On Delivery (C.O.D)? |
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Please take note that Condom69 does not have any retail shop and we do not provide COD services. If you are interested in our products, kindly place the order online at our website. Give it a try and give us a chance to serve you. |
| Q: |
Will Anyone Know What Am I buying? |
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All products are shipped discreetly in a nondescript plain package or box with absolutely no indication as to the contents.
There's absolutely no way of telling what's inside the parcel or who the sender is. Your purchase is kept 100% secret from nosy neighbours and prying postmen.
Shop in confidence! |
| Q: |
Am I Guaranteed To Receive the Package? |
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100% Safe and Guranteed. It is shipped in Malaysia internally, there's no chance you need to worry about. |
| Q: |
What Will Happen To the Parcel If I Was Not Around To Acknowledge? |
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If there is nobody around at your given address to acknowledge the parcel, the courier agent will normally leave a notice in your mail box or contact you at your given number for further arrangement. |
| Q: |
It Has Been 3 Business Days and the Parcel is yet to Arrive? |
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Delivery to major towns in Malaysia will normally takes 2-3 business day.
Please let us know if you do not receive the parcel on the fourth day. We will be most happy to assist you in tracking the parcel. |
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Condom69 will check all products and ensure they are in good condition before we send them to you.
We are unable to offer an exchange policy for change of mind on sex toys simply due to health & hygiene reasons.
Kindly choose well before you buy.
However, if you feel that your product is faulty, do notify us within 24 hours from the date you receive your product.
We will advise you accordingly.
At Condom69.net, we will always endeavour to keep our customers happy and satisfied.
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| Q: |
How To Get More Information about Products Sold in Condom69? |
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All products sold in our website are with functionality specification.
You may call our customer service for more product details. |
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Customer Service Phone Support |
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12:30PM - 9:00PM Daily |
| Q: |
How Long Can I Get My Ordered Products? |
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Your ordered products will be delivered to you within 3 working days after we receive your full payment. |
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Queries Other Than The Above? |
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Just click Contact Us
or
Call us 017-388 7826
Thank you for your support. |
We Have Everything You Want and More!! |
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“Something for everyone” is the best way to describe our Collections! Every item is created with a personal touch, and manufactured to the highest worldwide standards of excellence. Exciting shapes, luscious colors, body-safe materials, and hi-tech functions await you. |
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